Customer Service Receptionist

Job Description

The Hampton Inn Gainesville is a 95-room property centrally located in the heart of the Gateway Center and approximately 40 miles from Washington, D.C. We are currently seeking Front Desk Staff to join our ever-growing team!

Must have the ability to lift, bend, and remain on one's feet for extended periods of time. Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. High school graduate or equivalent. Must have good communication skills, Spanish speaking skills a plus. Must be team-oriented with excellent attendance and dedicated to providing excellent service and ensuring that the brand's highest standards are met. Each team member is considered a salesperson for the property. Must be able to work any day of the week including weekends and holidays.

Work Experience

• Registers guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash handling
• policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Coordinates room status updates with the housekeeping department by notifying
• Possesses a working knowledge of the reservations department.
• Takes same day Reservations and future reservations when necessary.
• Learn and follows cancellation procedures.
• Files room keys for eCheck-ins. Processes guest check-outs
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures.
• Maintains the cleanliness and neatness of the front desk area.
• Processes reservations according to policy.
• Performs any additional duties as assigned by management

Benefits

• Team Member Travel Plan and hotel discounts
• Healthcare
• Free Parking
• Free Meal

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.