Hilton

Hilton

Hospitality Services Supervisor


Location

Grand Rapids, MI, 49506

Job Type

Other

Date Posted

2 May 2025

Job Summary of Hospitality Services Supervisor:

Hilton's reputation for delivering high-quality service has made them a household name. They are now on the hunt for a Hospitality Services Supervisor who can join their team and continue their legacy of excellence.

Responsibilities of Hospitality Services Supervisor:

  • Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly.
  • Resolves customer complaints.
  • Trains, supervises, schedules and assists in evaluating staff.
  • Provides guest service, guidance and leadership to ensure consistent customer service is provided.

Empowerment: We encourage and support individual growth and development, promoting autonomy and confidence:

  • Hospitality is the heartbeat of our industry, and we pride ourselves on our passion for creating remarkable encounters for our guests.
  • We are unwavering in our dedication to upholding ethical standards and acting with integrity.
  • We continue to set exemplary leadership standards in our profession and neighborhoods.
  • Leadership - We each have the potential to lead and inspire others, regardless of our formal position within the team.
  • Today - We conduct operations with a sense of celerity and organization. Correspondingly, we keep an eye out for hints of the following displays
  • As a global hospitality industry leader, Hilton offers guests exceptional accommodations across its broad range of properties, including full-service luxury hotels, long-stay suites, and mid-range venues. The company's commitment to productivity ensures that guests receive quick, efficient, and high-quality service every time.

Benefits of Hospitality Services Supervisor:

  • Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
  • Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed .
  • Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.