Guest Experience Supervisor

Job Summary of Guest Experience Supervisor:

For over 100 years, Hilton has been renowned for its unwavering dedication to quality and customer satisfaction. They are currently looking for an experienced Guest Experience Supervisor who is passionate about upholding these values.

Responsibilities of Guest Experience Supervisor:

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

Dedication: We are committed to providing exceptional customer service and continuously striving to exceed expectations:

• Exceptional guest encounters are at the core of our values and beliefs in the hospitality sector.
• Consistency in ethical behavior is a hallmark of our company.
• We are distinguished as leaders both in our profession and local neighborhoods.
• Unity - We are a cohesive group that supports and lifts each other up.
• Right now - We perform actions with a sense of urgency and precision. Also, we strive to detect the following indications
• Adaptability is one of Hilton's defining qualities, as the company is continuously adjusting to changing trends, technology, and customer preferences. This ensures that guests always have the best possible experience and that Hilton stays ahead of the curve in terms of industry standards and innovation.

Benefits of Guest Experience Supervisor:

• Hilton's longstanding reputation for providing the utmost in accommodations, hospitality, and value has made it a trusted choice for both corporate and leisure travelers.
• Hilton stays true to its tradition of delivering unparalleled guest experiences across its expansive range of hotels.
• United by our vision of hospitality, our team delivers uncompromising experiences that leave a lasting impression on every guest we serve.