Guest Services Agent

Job Summary of Guest Services Agent:

As part of the hotel's commitment to providing exceptional guest service and financial success, a Guest Services Agent is responsible for welcoming and registering guests and facilitating their check-out process. Candidates may apply for full-time or part-time roles, and flexible scheduling is available. No prior experience is necessary, and employees enjoy a range of excellent benefits and opportunities for advancement within the company.

Responsibilities of Guest Services Agent:

• Promotes and administers Marketing Programs for arriving guests Ensures guest knows location of room, and arranges for team member to accompany guest to room
• Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc
• As Guest Services Agent, you will greet and register guests, providing prompt and courteous service
• Checks guests out of the hotel
• Resolves guest challenges throughout their stay in the hotel
• Upgrades guests, and promotes hotel services and amenities Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs

Qualification of Guest Services Agent:

• Achieving a high school diploma or its comparable credential
• Maintaining an optimistic outlook and possessing effective communication abilities are essential qualities for success
• Dedication to providing excellent customer service is a top priority for our organization
• Excellent grooming standards
• Developing the skills to work autonomously and collaboratively can benefit your professional development
• We're dedicated to providing exceptional hospitality experiences to our guests, with a passion for ensuring their comfort and satisfaction
• The focus of our hospitality industry is to ensure that guests have a positive encounter, and we remain true to our values by acting with Integrity
• Productivity
• Dependability