Guest Services Supervisor

Job Summary of Guest Services Supervisor:

Hilton is looking for a Guest Services Supervisor who can join their team of dedicated professionals. With a reputation for success and innovation, Hilton has been leading the hospitality industry since its inception in 1919.

Responsibilities of Guest Services Supervisor:

• Administers front desk tasks and duties.
• Gives assistance, support, and instructions to guarantee that a consistent level of customer service is provided.
• Delegates tasks and educates team members on their job. Observes the flow of people in the lobby and makes necessary adjustments to staffing.
• Resolves customer complaints.
• Supervises, guides, and supports staff members to ensure they meet their job responsibilities.

Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following
• key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

Benefits of Guest Services Supervisor:

• Hilton's commitment to providing superior accommodations, facilities, and cost-effective pricing has made it a top choice for both business and leisure voyagers.
• Hilton is determined to uphold its legacy of providing top-notch guest services across its various lodging options.
• Our passion for hospitality fuels us each day, as we work to spread the warmth and light of our vision to guests from all corners of the world.