Hospitality Desk Agent

Job Summary of Hospitality Desk Agent:

Our hotel seeks to provide its guests with exceptional service and financial success, and to accomplish this, we are looking to hire Hospitality Desk Agent. This role includes greeting and registering guests, as well as assisting with the check-out process. The position is flexible with both full-time and part-time positions available, and no prior experience is necessary. Employees are rewarded with great benefits and advancement opportunities.

Responsibilities of Hospitality Desk Agent:

• You play a vital role in the guest's experience as a Hospitality Desk Agent, by providing a warm welcome, facilitating their check-in process, and ensuring they have a positive first impression of the facility
• Executes the required procedure for guests to leave the hotel premises
• Providing remedies to guest impediments faced during their hotel stay
• Effectively coding electronic keys, choosing the right rooms based on requirements, and promoting hotel amenities are the key aspects to upgrade guests
• Directs incoming guests on their room locations and coordinates a team member to accompany guests to their designated rooms
• We want our guests to feel appreciated, which is why our welcome packet includes room keys, thoughtful gifts, and tokens of gratitude

Qualification of Hospitality Desk Agent:

• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Hospitality - We're passionate about delivering exceptional
• guest experiences Integrity,We do the right thing, all the time
• Productivity
• Dependability
• Completed high school certificate or equivalent
• Positive attitude and good communication skills